Privacy Policy
At ZenoraDecor, we value the trust you place in us when you shop on our website or get in touch with our team. This page explains what details we collect, why we need them, and how you can contact us about your information.
What Details We Ask For
When you place an order or contact us, we may ask for your name, phone number, email address, delivery address, billing details, and order information.If you create an account, we also keep the details needed to manage that account, such as your login information and order history.When you browse our website, basic information such as the pages you visit or products you view may be recorded to help us improve the shopping experience.
Payments
Payments made through our website are handled through our payment service provider. Zenora Decor does not ask customers to send card numbers, UPI PINs, OTPs, or banking passwords by email, call, or message.If anyone contacts you asking for these details in our name, please do not share them and contact us directly.
Why We Need This Information
We use your details for practical reasons, such as:
● Confirming and managing your order
● Sending order-related updates
● Responding to your questions
● Helping with customer support
● Managing your account
●Improving our website and product experience
●Sharing offers only when you have chosen to receive them
We do not use your personal details for purposes unrelated to your shopping experience without your permission.
Your Account and Website Safety
If you create an account with us, please choose a strong password and do not share it with anyone.We take reasonable steps to keep customer information protected on our website. However, no online system can be completely free from risk. If you notice unusual activity on your account or believe someone has accessed it without your permission, please contact us at support@zenoradecor.com.
Who May Receive Your Details
To complete your order or assist you properly, we may share limited information with the businesses that help us serve you, such as:● Payment service providers● Delivery partners● Website support or hosting partners● Customer care tools, where usedThey receive only the information needed for their part of the service.We do not sell your personal information to outside companies.
Marketing Messages
We may send you product updates, offers, or news from Zenora Decor only when you have agreed to receive them.You can stop receiving promotional messages at any time by using the unsubscribe option in the message or by contacting us.
Cookies
Our website may use cookies to remember your preferences, keep your cart working smoothly, and help us understand how visitors use the website.You can manage cookies through your browser settings. Please note that turning off certain cookies may affect some parts of the shopping experience.
Your Information, Your Choice
You can contact us to:● Correct your personal details● Ask what information we have about you● Request removal of information, where it is not required for order records or legal reasons● Stop receiving marketing messagesFor order, payment, tax, fraud prevention, or legal record-keeping purposes, we may need to retain certain details even after a request is made.
Customers Outside India
Zenora Decor is based in India and may serve customers in other countries. If you are shopping from outside India and have a question about how your personal information is handled, please contact us. We will review your request in line with the requirements that apply to your order and location.
Updates to This PolicyWe may update this policy as our website or services change. The latest version will always be posted on this page with the updated date.
Contact UsFor any privacy-related question or request, please contact us:
Zenora Decor
Email:support@zenoradecor.com
Address:SHOP NO 103, IMPERIAL, VISHA PANORMA SOUTH BOPAL, Bopal, Daskroi, Ahmedabad- 380058, Gujarat
Phone: 9327872810