Cancellation & Returns
Need to cancel your order? Contact Zenoradecor with your order number before the parcel is shipped. If it has already been sent out, we will not be able to cancel it.
If Your Order Was Delivered in India
For orders delivered within India, you can ask for a return within 7 days of receiving your parcel.We can take the product back only if it has not been used or washed and is sent back in the same condition in which it was delivered, along with its original packing and tags.Bedsheets, towels or pillow covers that have been used, washed, stained or damaged after delivery cannot be returned.After the item reaches us and is checked, the refund will be sent back through the same payment method used for the order. This usually takes [5–7 working days].
If Your Order Was Delivered Outside India
We do not accept returns for international orders if you change your mind after purchase.If the product reaches you damaged, write to us within [48 hours / 2 days] of delivery. Send your order number and clear photos of the damaged item and the parcel packaging.Once we check and confirm the damage, we will refund the amount paid for that product through your original payment method within [5–7 working days].Any customs duty, import tax or local fee charged in your country is separate from your Zenoradecor order and cannot be refunded by us.
How to Contact Us
For a cancellation, return or damaged product request, reach us at:Email: support@zenoradecor.com
Call / WhatsApp: 9327872810
Hours: Monday-Saturday(9a.m-9p.m)