We hope you love what you order from Zenora Decor. If something is not right, this page explains how returns and refunds work.

Orders Delivered Within IndiaIf your order was delivered within India, you may request a return within 7 days of receiving it.

To be accepted for return, the product should be:
● Unused and unwashed
● In its original condition
● Returned with its original packaging and tags, where provided
● Free from stains, damage, fragrance, or signs of use
Because our products are personal-use linen items, we cannot accept a return once a product has been used or washed, unless there is a genuine quality issue.

If Your Product Arrives Damaged or Wrong
Please contact us if your order arrives:
● Damaged
● Defective
● Different from what you ordered
● Clearly different from the description or product shown on our website

Send us an email atsupport@zenoradecor.com within 2 days of delivery with your order number and clear photos or a short video of the issue.

Once we review your request, we will guide you with a replacement or refund, depending on the case.

International Orders

For orders delivered outside India, we do not accept returns for change of mind, colour preference, size selection, or personal preference.

However, if an international order arrives damaged, defective, incorrect, or clearly different from what was ordered, you may contact us for a refund or suitable resolution.

Please write to us within 9327872810
days of delivery and share your order details along with clear photos or video of the product received.

Items We Cannot Take Back
A return cannot be accepted if:
● The product has been used or washed
● The product has been damaged after delivery
● Original packaging or tags are missing, where they were provided
● The item was marked as final sale or clearance, unless it arrived damaged, defective, incorrect, or not as described

Refunds

Once your refund request is approved, we will process the amount back to your original payment method within 5-7 business days.Your bank or payment provider may take a little longer to reflect the refund in your account.

Return Charges

For regular returns within India, return charges, if any, will be shared with you before the return is confirmed.If the product is damaged, defective, wrong, or clearly not as described, you will not be charged for the approved resolution.

How to Request a Return or Refund

Please contact our team with:
● Your name
●Order number
● Registered phone number or email address
● Reason for the request
● Photos or video, if the product has an issue

Zenora Decor Customer Support
Email: support@zenoradecor.com
Phone: 9327872810